Frequently Asked Questions
Reliable Answers to Our Most Common Questions
Reliable Housekeeping is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable housecleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
Have a specific question? Call (916) 509-3872 to speak with us today.
What should I do before Reliable Housekeeping arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
Do I need to be home for every cleaning service?
No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.
What time does your team arrive?
While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Reliable Housekeeping uses software to log which time frames you prefer and we usually will provide you with a 2 hour window of arrival.
What if something’s damaged during a service?
At Reliable Housekeeping, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.
What if something is missed?
The cleaning methods we use ensure that your home receives the most consistent clean every time. During our first visit to your home we’ll create a customized cleaning checklist with your help that meets all of your specific cleaning expectations. However, we do recognize that perfection is not always possible, which is why we back all of our work with a Neighborly Done Right Promise. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.
What do you not clean?
Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want. We cannot move any large furniture, however if the furniture is moved before we arrive we can clean behind it.
To ensure we provide your home with the highest quality of care, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
- Clean underneath furniture
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
What if I need to reschedule/cancel a service?
Reliable Housekeeping understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, it is required that you call, email, or texts us 72 hours before your next scheduled service.
If a cleaning is not cancelled 24 hours prior to the appointment there is a cancellation fee of 50% of the jobs estimated total.
What if my scheduled cleaning service falls on a holiday?
During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.
How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments. If you do choose to write us a check, please make it payable to Reliable Housekeeping.
Can I provide my team with special instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.
Why will my initial clean be more expensive than my other regularly scheduled services?
Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Reliable Housekeeping is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.
How often can you provide service?
Reliable Housekeeping is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.
Do you always send the same housecleaners?
We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent.
Do your housecleaners accept tips?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pets.
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